Reviewed case by case
Visit type, clinician, and appointment availability depend on the requested service and clinical needs.
Flexible physician access
Telemedicine Visits
Telemedicine may be available for both new and established patients, depending on the requested service, type of evaluation, and clinical needs. Some examinations, testing, or treatment decisions require an in-person visit.
- New and established patients considered
- Individual review before scheduling
- healow connected to eClinicalWorks
Request an AppointmentRefer a PatientSubmitting a request does not schedule or confirm an appointment. Our team reviews your information before offering appointment options.
Who may be considered
New and established patients may request a telemedicine visit. Availability is determined case by case after the team reviews the purpose of the visit, the information available, and whether the needed evaluation can be performed remotely.
Individual review matters: Telemedicine is a visit option, not a promise that every concern can be evaluated or managed remotely.
When an in-person visit may be needed
Some examinations, diagnostic testing, specimen collection, or treatment decisions cannot be completed through telemedicine. The clinician or care team may recommend an office visit before or after a remote consultation when hands-on assessment, testing, or another in-person step is clinically appropriate.
A telemedicine consultation may still be useful for selected initial evaluations when the requested service and clinical needs can be addressed appropriately by video.
How telemedicine works
Submit a secure request
Tell the team the reason for the visit and whether you are a new or established patient.
Team review
The team determines whether telemedicine or an in-person visit is the appropriate starting point and identifies any records or requirements still needed.
Receive setup instructions
Eligible patients receive visit and technology instructions directly from the team. Do not rely on an old practice code or third-party instructions found elsewhere.
Technology used for the visit
Physmedi uses healow, connected to eClinicalWorks, for telemedicine visits. A compatible device, camera, microphone, internet connection, and a private location may be needed. The team provides the current setup instructions for an eligible visit.
Do not send clinical details, documents, or patient information through ordinary email. Use the secure pathway provided by the practice.
How to prepare
- Have a current medication and allergy list available.
- Gather relevant records or test reports requested by the team.
- Use a private, well-lit space with a stable internet connection.
- Test the camera and microphone before the visit when possible.
- Be prepared to follow instructions for an in-person examination or test if needed.
Access, coverage, and referrals
Plan requirements vary
Insurance coverage, referral requirements, and authorization rules may vary. Verification does not guarantee coverage or payment.
For medical offices: Use the secure referral pathway for the clinical question and supporting records. Send a secure referral.
Frequently asked questions
Can a new patient request telemedicine?
Yes. New and established patients may request telemedicine, but the team determines the appropriate visit type case by case.
Does a telemedicine request guarantee a video visit?
No. Some concerns require an in-person examination, testing, specimen collection, or another office-based step.
Which app does Physmedi use?
Physmedi uses healow connected to eClinicalWorks. Eligible patients receive current setup instructions from the team.
Does submitting a request confirm an appointment?
No. It begins a secure review and does not schedule or confirm an appointment.
Request a telemedicine visit review
Tell the team what type of evaluation you are seeking. The team will review whether telemedicine or an in-person visit is the appropriate next step.
Request an AppointmentSubmitting a request does not schedule or confirm an appointment.Medical office? Send a secure referral.Already a patient? Use the Patient Portal.
This information is educational and does not replace individualized medical advice. Do not use this page or the appointment-request pathway for urgent or emergency care. If you believe you may be experiencing a medical emergency, call 911 or go to the nearest emergency department.
