Request a first appointment
Share basic identity, contact, insurance, referral, and medical-concern information for initial review.
Choose the right communication pathway
Contact Physmedi
The clearest next step starts with the right destination. New patients, existing patients, and referring medical offices have different secure pathways so the appropriate team receives the information.
- New-patient requests
- Existing-patient portal
- Medical-office referrals
Request an AppointmentSend a Secure ReferralSubmitting a request does not schedule or confirm an appointment. Do not use these pathways for emergencies.
Choose the pathway that matches your situation
Contact your care team
Use the Patient Portal for established-patient account access and appropriate care-team communication.
Send a referral and records
Use the secure referring-office pathway for clinical questions, referrals, records, imaging, and supporting documents.
Call or message the centralized office system
Use secure messaging for a billing or general question, or call the central number and select the appropriate department.
New patients: begin with an initial review
The appointment-request pathway asks for the information the team needs to determine the appropriate next step. Helpful information may include the reason for seeking care, referring-clinician details, insurance information, medication information when requested, and available records or reports.
Request, not a confirmed appointment: Sending the form begins screening. It does not confirm acceptance, a clinician, an office, a service, coverage, or an appointment.
Existing patients: use the Patient Portal
The new-patient request pathway is not the correct place for established-patient messages, refills, results, care questions, or account access. Use the Patient Portal or follow the communication instructions your care team has provided.
Medical offices: use the secure referral pathway
Referring offices should use the dedicated pathway to send the referral question and available records. Relevant office notes, imaging reports, laboratory results, prior testing, medication information, insurance details, and authorization information may help the referral team evaluate what is needed.
Central phone number and office information
Physmedi uses one central phone number for Orlando, Clermont, and Kissimmee. Medical-assistant, referral, billing, and other department workflows serve all three locations; calling does not guarantee that the call is answered at a particular physical office.
For billing or general office questions, message us securely or call the central number and use the automated menu to select the appropriate department.
(407) 237-0069
This central number serves Orlando, Clermont, and Kissimmee. If the team is unavailable, the automated text-messaging system may offer a secure way to continue.
Records, documents, and privacy
Use only the secure appointment-request, Patient Portal, or medical-office referral pathway for medical information and documents. Do not place detailed medical information in ordinary, unsecured messages or send it to an address that has not been approved for that purpose.
The team may request identification, insurance cards, referral documents, imaging or laboratory reports, prior notes, or other records when needed. Send only information requested through the appropriate secure workflow.
Frequently asked questions
Which pathway should a new patient use?
Use Request an Appointment. The secure request begins screening and helps the team determine what information is needed next.
Where should an existing patient send a message?
Use the Patient Portal or the communication instructions provided by the care team. Do not use the new-patient form for established-patient care messages.
How should a medical office send records?
Use the secure medical-office referral pathway so the referral team receives the clinical question and supporting documents together.
Where should I direct a billing or general question?
Message us securely, or call the central number, (407) 237-0069, and select the appropriate department from the phone menu.
Does the central number serve every location?
Yes. The central phone system and department teams serve Orlando, Clermont, and Kissimmee.
Does submitting a request confirm an appointment?
No. The team reviews the information before offering appointment options.
Use the appropriate secure pathway
Select the destination that matches your relationship with Physmedi so the correct team receives your information.
Request an Appointment
Submitting a request does not schedule or confirm an appointment.
Medical office? Send a Secure Referral.
Already a patient? Use the Patient Portal.
Do not use this page, the portal, or online forms for urgent or emergency care. If you believe you may be experiencing a medical emergency, call 911 or go to the nearest emergency department.
