Start in the right place
How can we help?
Each pathway reaches the appropriate team without unnecessary steps.
New patient
Request your first appointment
Share basic contact information and a brief reason for requesting care through secure messaging.
- Verify your mobile number
- Tell us why you are requesting care
- Continue securely if more information is needed
Start a Secure Appointment Request →A secure messaging window will open. Select “Send us a message” to begin.
Existing patient
Use the Patient Portal
Use the portal for an existing appointment, forms, results, medication requests, or messages for your care team.
Open the Patient Portal →The portal keeps communication connected to your patient record.
Medical office
Send a secure referral
Submit a referral and supporting records through the medical-office referral pathway.
Send a Secure Referral →Do not send protected medical information through ordinary email.
What happens next
A clear, staff-reviewed process
The secure request is intentionally brief at the beginning.
- 1
Begin securely
Verify your mobile number and tell us why you are requesting care.
- 2
We review your request
Our team reviews the information and any referral or insurance requirements that may apply.
- 3
We contact you
We explain the next step and any appointment options. An appointment is confirmed only by our team.
Be prepared
What new patients may need
You can start without having everything. Keep these items available in case the secure workflow requests them after identity verification.
Identity and contactLegal name, date of birth, mobile number, email, address, and photo ID if requested.
Insurance cardFront and back of the card and subscriber details.
Referral informationYour referring doctor or primary care clinician, if you have one.
Reason for careA brief description plus any referral or records requested by the team.
Protect your information: Send medical information and document images only through the secure request, Patient Portal, or medical-office referral pathway—not ordinary email.
Need help?
Prefer to speak with someone?
All appointment and referral calls are coordinated centrally for every Physmedi location.
Call (407) 237-0069 →
The secure messaging service presents its required disclosures and consent steps before you submit information. Do not use this page, secure messaging, or the portal for urgent or emergency care.